Welcome to Northern Comfort Furniture LTD. Please read these Terms and Conditions carefully before using our website or making a purchase. By accessing or using our services, you agree to be bound by these Terms and Conditions.

1. Orders and Deliveries

1.1. **Free Delivery and Fitting:** We offer free delivery and fitting services to the ground floor of your specified delivery address.

1.2. **Flat Deliveries:** For deliveries to flats, a standing charge of £40 will be applied for the first floor, and an additional £10 for each subsequent floor.

1.3. **Door and Furniture Measurements:** It is the customer's responsibility to ensure that the measurements of the door and furniture are checked prior to delivery. If, for any reason, the suite does not fit into your home, you must either accept the delivery or refuse it and cover a £200 charge for delivery and return.

2. Returns and Refunds

2.1. **Manufacturing Issues:** We accept returns within 14 days of the delivery date for items with manufacturing issues. You may choose a replacement or opt for a full refund.

2.2. **Change of Mind:** If you wish to return a standard item due to a change of mind, a total of £200 will be deducted from your refund to cover delivery and collection charges.

2.3. **Bespoke Orders:** We do not offer refunds for bespoke orders unless there is a manufacturing fault. Bespoke orders are made to customer custom measurements, and full payment is required to process the order.

2.4. **Condition of Returns:** All returns must be returned in the same condition as delivered, without any marks or scratches.

3. Ordering Process

3.1. By placing an order on our website, you agree to provide accurate and complete information.

3.2. Northern Comfort Furniture LTD reserves the right to cancel or refuse any order at its discretion.

4. Payment

4.1. All payments are processed securely. We accept major credit and debit cards.

4.2. Prices are inclusive of VAT and other applicable taxes.

4.3. **Bespoke Orders Payment:** All bespoke orders require full payment to process.

5. Privacy Policy

5.1. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

6. Intellectual Property

6.1. All content on our website, including images, logos, and text, is the intellectual property of Northern Comfort Furniture LTD and may not be used without prior written consent.

7. Limitation of Liability

7.1. Northern Comfort Furniture LTD is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

8. Modifications

8.1. Northern Comfort Furniture LTD reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information

9.1. If you have any questions or concerns regarding these Terms and Conditions, please contact us at FaisalZaman@NorthernComfortFurniture.com or call us at 01282 788912.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.